📖 FAQs
Customer Service
If you have any questions or concerns about an order you placed, you can reach us using the following methods!
- E-mailing us at support@gonzothreadz.com
- Visiting our Contact Us page. Here you can fill out a form regarding your questions. You can find this page in our header and footer menus.
Emails are answered Monday through Friday from 12:00 P.M. to 7:00 P.M. EST. Any messages sent on weekends or holidays will be answered the following business day.
If you have any questions or concerns about an order you placed, you can reach us using the following methods!
- E-mailing us at support@gonzothreadz.com
- Visiting our Contact Us page. Here you can fill out a form regarding your questions. You can find this page in our header and footer menus.
Emails are answered Monday through Friday from 12:00 P.M. to 7:00 P.M. EST. Any messages sent on weekends or holidays will be answered the following business day.
For instructions on both topics, click here Measuring & Garment Care
For instructions on both topics, click here Measuring & Garment Care
Our shirts are made with 100% combed and ring-spun cotton with shoulder-to-shoulder seaming. The exterior of our hoodies and sweatshirts is made with 100% cotton, with the interior being 65% cotton and 35% polyester. And yes, all of our tops are soft and smooth!
Our shirts are made with 100% combed and ring-spun cotton with shoulder-to-shoulder seaming. The exterior of our hoodies and sweatshirts is made with 100% cotton, with the interior being 65% cotton and 35% polyester. And yes, all of our tops are soft and smooth!
We work with a reliable, high-quality print-on-demand drop shipper, meaning every order is custom-made. They have locations
worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently!
We work with a reliable, high-quality print-on-demand drop shipper, meaning every order is custom-made. They have locations
worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently!
You should contact us ASAP (Within 6 hours of ordering)! If your order hasn't been shipped out yet, we can correct the address. Just contact us via support@gonzothreadz.com
You should contact us ASAP (Within 6 hours of ordering)! If your order hasn't been shipped out yet, we can correct the address. Just contact us via support@gonzothreadz.com
Orders & Returns
Yes, you can place an order as a guest anytime! We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit our Create Account page and follow the instructions on-screen!
Yes, you can place an order as a guest anytime! We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit our Create Account page and follow the instructions on-screen!
A confirmation email is sent to you when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@gonzothreadz.com just in case there is a problem with your order. Please check your mailbox spam or junk folder before contacting in case the order confirmation has been diverted there.
A confirmation email is sent to you when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@gonzothreadz.com just in case there is a problem with your order. Please check your mailbox spam or junk folder before contacting in case the order confirmation has been diverted there.
Right after your item and its shipping label is created, a tracking number will be sent to you via email. It will update you on where your order is.
Right after your item and its shipping label is created, a tracking number will be sent to you via email. It will update you on where your order is.
Unfortunately, we cannot modify your order nor cancel it once it has entered our processing system. If you need to order a greater quantity or an additional product, please place a new order online.
Unfortunately, we cannot modify your order nor cancel it once it has entered our processing system. If you need to order a greater quantity or an additional product, please place a new order online.
We do not offer returns or exchanges, but if there is an issue with your order, please get in touch via support@gonzothreadz.com
Remember to include your order number and your name, and we'll help you from there!
We do not offer returns or exchanges, but if there is an issue with your order, please get in touch via support@gonzothreadz.com
Remember to include your order number and your name, and we'll help you from there!
If an item was sent to you damaged, reach out to us as soon as possible via support@gonzothreadz.com for a free replacement.
If an item was sent to you damaged, reach out to us as soon as possible via support@gonzothreadz.com for a free replacement.
We accept Visa, Master Card, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, and Google Pay. Payments can also be made through PayPal.
We accept Visa, Master Card, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, and Google Pay. Payments can also be made through PayPal.
Other Questions
Ho-ho! Bud, we would be here all day.
Ho-ho! Bud, we would be here all day.
We started this escapade sometime in 2019. We have no intention on retiring.
We started this escapade sometime in 2019. We have no intention on retiring.
Mine is Quartz Pink, Asha's favorite changes from time to time, and Yojimbo's is Red.
Mine is Quartz Pink, Asha's favorite changes from time to time, and Yojimbo's is Red.
Haha, numerous times.
Haha, numerous times.
Death does not frighten me.
Death does not frighten me.
Koalas.
Koalas.
