Refund policy

Refunds

We only offer refunds for damaged items or faulty prints. Make sure to provide clear and well-lit photos of the item along with your order number in your message to support@gonzothreadz.com. This way, we can resolve your issue as quickly as possible. You must reach out within 10 days of receiving your item.

We do not offer refunds if you ordered the wrong size, so please make sure to check our size guide before placing an order.

Returns & Exchanges

Since our products are made to order, we cannot issue returns or exchanges. However, if you have received a damaged item or faulty print, we will happily send you a replacement, free of charge. If you do not want a replacement, we will offer a full refund. Please provide clear and well-lit photos of the item along with your order number in your message for a speedier resolution. You can E-mail us via support@gonzothreadz.com within 10 days of receiving your order.

Product Order Cancellation

If you have selected the wrong size or item, you may edit your order before it begins fulfillment. Use the link provided in your confirmation e-mail to make any changes as soon as possible, or reach us via support@gonzothreadz.com.

After your order has gone to production, it will be too late to make any changes.